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Main Features
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Developments
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OTRS Adding Agent
OTRS Agent Ticket Zoom
Notification to an Agent when the ticke is moved from Queue to Queue
Add-ons for OTRS - Admin Queue Service
OTRS Productivity: Firefox extension CoolPreview
Creation of Auto Response & Map a Auto response to Queue
Add-ons for OTRS - Customer Portal
OTRS Guided board view
DevOps & SysAdmins: OTRS Customer Ticket view HowTo pre select Queue
Queues app for Microsoft Teams service agent experience
Introduction to OTRS ITSM 3.0
Full Guide
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Last Updated: September 18, 2026
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Summary
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